Strategic Order Fulfilment & 3PL Services for Scaling eCommerce Brands
Less Work, More Sales:
Grow an Online Business That Practically Runs Itself
We help e-commerce brands grow faster and work less by handling their order fulfilment
with *great* precision and care.
How We Can Help...
At Order Fulfilment Experts (OFEX), we do more than just store and ship; we deliver excellence. We aim to take the stress out of fulfilment so you can focus on what you do best growing your business.
Fast Delivery!
Excellent Customer Support
Elevate Your E-Commerce Business
Save up to 160+ hours per week, freeing you to focus on growth, sales, and marketing.
Reduce logistics overheads relative to order volumes and save up to £30,000+ per month.
Seamless operations backed by cutting-edge technology and industry-leading expertise.
Why Choose Us?
We are more than just a fulfilment provider; we are a Trusted Extension of Your brand, dedicated to offering precision, reliability, and an unparalleled level of service.
What Sets Us Apart?
Seamless Tech Integration – Free of Charge
Connect effortlessly to 100+ e-commerce platforms and marketplaces using our state-of-the-art Mintsoft system.
Same-Day Processing
Your stock is received, processed, and ready for dispatch on the same day.
Dedicated Support Team
A personalised buddy team is assigned to your account, providing proactive support and ensuring flawless execution of your fulfilment needs.
100% Accuracy Guarantee
We guarantee error-free fulfilment—if we make a mistake, we put it right, or your money back.
Direct Access to Leadership
Instantly connect with our Managing Director via a dedicated WhatsApp group for immediate high level support when required.
Real-Time Visibility
Experience complete transparency with live Google Meet warehouse feeds for real-time monitoring.
Personalised Service
Regular communication through calls, emails, and in-person visits if you’d like them, keeps us working hand in glove.
Weekend Fulfilment
We can process orders on Saturdays for Sunday deliveries, because your customers expect fast service.
Global and Express Shipping
Next-day international deliveries. Same-day UK-wide deliveries, where required.
Admin and Customer Support
We can provide additional assistance to streamline your back-office operations.
Hassle-Free Customs Management
International shipments? We can handle customs fees and documentation on your behalf.
Peak Period Readiness
We operate 7 days a week during high-demand seasons, ensuring uninterrupted fulfilment.
Tailored Solutions for Every Business
We offer a fully bespoke fulfilment experience; customised to meet the unique needs of your business.
No monthly management Fees
No long-term contracts tying you in
Testimonials
"We've been with OFEX for many years, I can't even remember how many! During that time we've grown together and have an extremely efficient and effective relationship. The basics, like stock in, out, returns management and so on are all 10/10 but better than that are the things like initiative shown in alerting me to some of my errors rather than just blindly following instructions! Asking questions on points that seem minor but can sometimes make a difference. Plus things like being able to do great product photos (as manufacturers often don't!). With OFEX we have much more than just an outsourced 3PL, we have a virtual team. First class and highly recommend to anyone looking for a really top class 3PL act." “We've worked with Sam and the OFEX team for years now, I can't remember how long even, perhaps 8 years. I can recommend them 100%. 5 star service, attention to detail and initiative as well as simply very nice people.”
"Our online ecommerce business has worked with OFEX for several years now, and it's been a wonderful partnership. From the beginning, Sam and the team were interested in us personally and responsive to our needs. They always respond super promptly to any questions or problems, and our customer service staff have always spoken really highly of OFEX. Having visited their warehouse several times, I can also speak very highly of their organisation, professionalism and their genuine friendliness! I've also appreciated over the years how OFEX have been quick and proactive in dealing with significant events, e.g. weather disruption and the coronavirus crisis. They deserve every success as a business and we're looking forward to our team's next visit" “We've worked with Sam and the OFEX team for years now, I can't remember how long even, perhaps 8 years. I can recommend them 100%. 5 star service, attention to detail and initiative as well as simply very nice people.”
"Your business came highly recommended by the founder of Forge and Foster and a few others in my UK eCommerce network for your "A+ customer service" "I cannot tell you how comforting it is to work with a company like OFEX whom we feel that we can trust with the operations of our business."
"With regards to OFEX, I have been very very impressed we have much more than just an outsourced 3PL, we have a virtual team. First-class and highly recommend to anyone looking for a really top class 3PL act"
It’s making a massive difference to running our business smoothly having a warehouse team we can rely on." - Anonymous as they want to keep us their best kept secret! This Customer went to 3 - yes three - fulfilment houses before landing with us
OFEX have, without a doubt, improved our business in ways that stretch well beyond financial ones. I feel 100% confident trusting them with our reputation because, to put it simply, they care. In bucket-loads. The attention to detail that goes into their daily operations is exemplary, but so is their communication, their input, their striving to save us time and money, their support... To find an ethical company who can do all of this AND handle the intricacies of our worldwide market is a rare find. As the old adage goes, you can pay people to work, but you can't pay them to care. For that, you need OFEX."
“What advice would you give to anyone considering starting their OFEX journey? Take the step, its been interesting for us as we have personal touches we offer & no one noticed that we started using the service, which was a huge relief and was our biggest concern. They care about our brand identity.”
“Sam has handled the logistics and distribution of my written materials for nearly 10 years and we have never had any ‘dramas’ or issues with fulfilling our customer orders - would recommend Sam and team highly “
“Samantha is a very genuine conscientious business lady providing a first class service. She is always happy to help and assist in getting the best results for you and your business.”
“I am very satisfied with the order fulfilment service provided by OFEX. It's flexible and cost competitive with helpful employees.” “We have been working with OFEX for 7 years and are happy with their service. They offer reasonable prices and great flexibility, and their staff are very helpful”
“We have been working with Samantha & the team at Order Fulfilment Experts on a number of projects & they always deliver an excellent service. Even instances where we have had an urgent requirement with short notice they can handle without missing a beat. Their service has allowed us to focus on what we do best & we have saved hundreds of man hours, streamlined our delivery processes & increased customer satisfaction - all of which is reflected in our bottom line. I have no hesitation in recommending their services. Highly recommended.”
“Samantha's business delivers, without fuss.”
“Sam's company OFEX provides us with warehousing and order fulfilment which has released a lot of our time and saved us a substantial amount of money. Sam made the transition to this outsourced service easy and effective.”
“Sam is an astute and hardworking professional who has developed an excellent service through a tough period. I would recommend any company to her services. We used them for corporate gifts at Christmas and their keen pricing and efficiency made this exercise entirely worthwhile.”
“Sam and her team are a pleasure to work with happily turning around tight deadline tasks without any issue. Always happy, smiling and pro-active towards all parts of a project”
“Samantha has provided me over several years with a consistently high level of service to allow me to grow and expand my business. She is a pro-active kind of person who is always happy to develop ideas with you, providing inspiration and motivation.”
“I have used Samantha's company a number of times and have always had a completely stress free experience. Imagine a place where you don't have to work out the best way of sending things. Orders go both nationally and internationally without a hitch. Simply brilliant.”
“Samantha's company has provided an efficient service in the last couple of years and will continue to use for safe and fast mail services”
“I have used Sam's company several times to carry out difficult mailings for our clients. The warehouse offers a superb service and Sam is a delight to work with.”
“Always attentive and great service!”
“Sam is a really genuine and great individual to deal with”
“Very professional approach to new business signing, recommended”
“Great doing business with OFEX. They are all very professional, helpful and friendly and always work towards fulfilling orders on time. Thanks OFEX team!”
“Great little business, professional, efficient and well worth checking out for order fulfillment.”